Privacy Policy

Katrina’s Designs respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with us, including when you visit our website, contact us, make an enquiry, attend our store or use our tailoring and alterations services.

Katrina’s Designs provides garment alterations, tailoring, fittings and related clothing services in Victoria, Australia.

For privacy enquiries, please contact us using the details below:

Business name: Katrina’s Designs
Email: philip@katrinasdesigns.com.au
Phone: +61403436275
Address: 76 Victoria Street, Carlton 3053 VIC Australia

We may collect personal information that is reasonably necessary for us to provide our services, manage bookings, communicate with customers and operate our business.

This may include:

• your name;
• phone number;
• email address;
• billing or delivery details;
• appointment and fitting details;
• garment details;
• body measurements required for alterations or tailoring;
• photos of garments, fittings or alteration requirements, where needed;
• payment and transaction details;
• communication records, including emails, messages and enquiry forms;
• business or company details where you deal with us on behalf of an organisation.

We generally do not collect sensitive information unless it is necessary for a specific service and you provide it to us voluntarily.

We may collect personal information when you:

• contact us by phone, email, website form, social media or in person;
• book an appointment or fitting;
• bring garments in for alterations or tailoring;
• request a quote;
• make a payment;
• communicate with our staff;
• interact with our website or online platforms.

Where practical, we collect personal information directly from you. Sometimes we may receive information from another person or organisation, such as a family member, employer, stylist, retailer, corporate client or uniform provider, where they are arranging services on your behalf.

We collect, hold and use personal information for purposes including:

• providing garment alterations, tailoring, fittings and related services;
• preparing quotes, invoices and receipts;
• managing appointments, orders and customer communications;
• confirming garment requirements, measurements and fitting notes;
• completing work requested by you or by a business client on your behalf;
• responding to enquiries, feedback or complaints;
• maintaining business records;
• improving our services and customer experience;
• complying with legal, accounting, tax and regulatory obligations;
• protecting our business, staff, customers and property.

We will not use your personal information for unrelated purposes unless permitted by law or with your consent.

Because our work involves tailoring and alterations, we may record garment information, fitting notes, measurements and photos where they are needed to complete the requested work.

Photos are generally used for internal work reference, quality control, before-and-after records, or communication about the garment. We will not use identifiable customer images for marketing without consent.

We may contact you about our services, updates or promotions where you have consented, where you would reasonably expect us to do so, or where permitted by law.

You can opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.

We may disclose personal information where reasonably necessary for our business operations and service delivery. This may include disclosure to:

• our employees, contractors and service providers;
• payment processors and financial institutions;
• accountants, bookkeepers, insurers, lawyers or professional advisers;
• IT, website, booking, email, cloud storage or software providers;
• delivery or courier providers, where relevant;
• retailers, employers, corporate clients or uniform providers where they are involved in arranging the service;
• government, regulatory or law enforcement bodies where required or permitted by law.

We do not sell your personal information.

Katrina’s Designs may provide services to retail, corporate, uniform, fashion, hospitality or other commercial clients.

Where we perform work for commercial clients, we may receive limited personal information necessary to complete garment services, such as names, measurements, fitting details, garment requirements or order references.

We treat commercial client information, pricing, service arrangements and customer information as confidential unless disclosure is required by law or authorised by the relevant party.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored in physical files, internal records, email accounts, business software, cloud systems or accounting systems.

We use reasonable administrative, technical and physical safeguards, which may include staff access controls, secure storage, password protection, limited access to records and secure disposal of information when no longer required.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. However, we take privacy and confidentiality seriously.

Some of the software, cloud storage, website, email, payment or business service providers we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy obligations.

We keep personal information for as long as reasonably necessary for the purpose it was collected, including to provide services, manage customer records, meet accounting and legal obligations, resolve disputes, and maintain business records.

When information is no longer required, we will take reasonable steps to destroy, delete or de-identify it.

You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding to a request. In some circumstances, we may refuse access or correction where permitted by law, but we will explain our reasons where appropriate.

If you have a privacy concern or complaint, please contact us first so we can try to resolve the issue.

Please contact:

Email: philip@katrinasdesigns.com.au
Phone: +61403436275
Address: 76 Victoria Street, Carlton 3053 VIC Australia

We will aim to respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Our website may collect limited technical information, such as your IP address, browser type, device information, pages visited and general website usage data.

We may use cookies or similar technologies to help our website function, understand website traffic and improve user experience. You can adjust your browser settings to refuse cookies, although some parts of the website may not function properly.

We may update this Privacy Policy from time to time. The latest version will be published on our website.

Last updated: 10/07/2026